Ordering Information
Full terms & conditions (including our privacy policy) are at the bottom of the page.

Payment
All major credit and debit cards are accepted. Card transactions are processed in a secure online payment gateway that encrypts your card details in a secure environment. You can also chose to pay by PayPal, in which case your financial information will not be shared with us.

Delivery
In order to ensure that our delivery charges are fair, we endeavour to ensure that what you pay is as close as possible to the actual costs. For this reason our postage and packaging costs are based on the weight of your total order and will automatically be added to your order at the checkout. We aim to dispatch all orders by Royal Mail first class post within 3 working days – delivery will then be (assuming Royal Mail delivers on time) a further 1 day for UK orders, 3 days for orders posted to Europe and 5 days for orders posted to the rest of the world.

Delivery charges scale:

Total weight of order
Delivery Charges
UK
Europe
Rest of World
0-250g
£1.75
£2.50
£3.75
251-500g
£2.25
£3.75
£6.25
501-750g
£3.25
£5.00
£8.75
751g - 1kg
£4.25
£6.25
£11.25
1kg – 1.25kg
£5.25
£8.00
£14.25
1.25kg – 1.5kg
£5.75
£9.25
£16.75
1.5kg – 1.75kg
£6.00
£10.50
£19.25
1.75kg - 2kg
£6.50
£11.75
£21.75

All goods will be tastefully packaged - jewellery will be delivered in Susan Wainwright gift boxes. If you would like your order sent directly to another recipient (e.g. if purchased as a gift) then please email us immediately after your order has been placed with your order details, the recipient’s address and the address you would like the invoice sent to.

Returns / Exchanges
We hope you are completely happy with your goods but should you require an exchange or refund we can only accept goods returned to us within 7 days and in perfect (unused and/or unworn) condition with the original packaging.

We are not responsible for return postage. Please obtain proof of posting from the Post Office when returning goods as we cannot be held responsible for any items that fail to reach us.

Please return goods to us at Susan Wainwright Ltd, 31 South End Road, London, NW3 2PY.

This does not affect your statutory rights.

Terms And Conditions Of Sale

1. Definitions And Interpretations
1.1 In these terms and conditions:

Reference to “we” and “us” is a reference to Susan Wainwright Ltd

Reference to “you” is a reference to the purchaser of the Goods from us.

“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.

“Goods” means the items purchased from this website by you from us.

“Terms” means these terms and conditions.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
2 Price
2.1 The price of Goods quoted on our website includes VAT (Value Added Tax).
2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
2.3 All published prices are subject to change at any time without notice.
3. Ordering Goods Online
3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
4. Privacy Policy
4.1 Susan Wainwright Ltd is sensitive to privacy issues on the Internet. We believe that it is important you know how we treat the information about you that we receive on the Internet. We are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.
4.2 We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
4.3 We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
4.4 We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
4.5 Data in relation to credit card payments is processed by CardNet on a secure website linked to ours and they have their own privacy policy. If you chose to make your payments through PayPal your financial information will not be shared with Susan Wainwright Ltd, so we will not see your credit card or bank account numbers.
4.6 We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
4.7 Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
4.8 If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@susanwainwrightuk.com. You can also correct any factual errors in that information or require us to remove your details from any list under our control.
5. Payment
5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
5.2 Payment online will be made by credit or debit card. At our discretion, we may accept payment by cheque or other means. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.
6 Delivery
6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7. Cancellation
7.1 You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.
7.2 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.3 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
7.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
8. Risk and Ownership
8.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).
8.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
8.4 You have no right to re-sell any Goods until payment has been received in full by us.
9. Warranties And Liability
9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
9.3 If any defect in any Goods appear within 2 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
9.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
9.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
10 Notices
10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to info@susanwainwrightuk.com and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to Susan Wainwright Ltd, 31 South End Road, London, NW3 2PY.
11. Customer Default
  If you:
  • give us any incorrect personal information, or
  • fail to make any payment when it is due, or
  • cancel any payment, or
  • become insolvent, or
  • commit any breach of these Terms

then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
12. Force Majeure
  We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
13. General
13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
14. Intellectual Property
  Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.
15. Disputes
15.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.
15.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
16. Governing Law
  These Terms and the Contract between us are governed by English law.

 

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